Terms & Policies

 

General Reservation Policy- All rates are based on a double occupancy. We must receive your deposit within 30 days of making a reservation (yes, we're old fashioned!). Confirmations will be e-mailed. Reservation deposits are non-refundable. Deposits are forfeited for cancelled reservations unless we are able to rebook all nights of the cancelled reservation. If we rebook all nights of the cancelled reservation, deposits are held on file as a credit to be used within 12 months from the departure date of the cancelled reservation, less a cancel fee of $50/room. Any unrented nights will be deducted from your deposit. A cleaning fee(s) will be deducted from credit amounts for each additional turnover(s) incurred from rebooking a cancelled unit. 

Additional Bed: Extra beds can be added to most of the accommodations, additional charges will apply.

Activities (Must Do’s): Package activities (Tours) can be substituted for other activities upon request at time of booking (depending on the activity additional fees may apply)Certain activities may not be available all year round, please ask the reservation department for more information about the what activities are avaible during your visit.

Advanced Reservations Policy- We will accept reservations 12 months in advance. We must receive your deposit within 30 days of making a reservation (yes, we're old fashioned!). Confirmations will be e-mailed. Reservation deposits are non-refundable. Deposits are forfeited for cancelled reservations unless we are able to rebook all nights of the cancelled reservation.Hacienda Jimenita Wildlife Reserve policy is that all lodging charges be paid upon your arrival and that no refund will be issued for any reason. We must ask that you honor your reservation. 

Small Capacity Policy: We realize that our cancellation policy is strict; however, we have a small capacity and 65% of our revenue is use to protect and preserve the Chiche Canyon, a 600 years old Pre Inca Tunnel, 700 hectares of primary forest in the Ecuadorian Amazon and the Wildlife of Hacienda Jimenita. Therefore, we have found it necessary to invoke this policy and that you honor your reservation.

If for any reason Hacienda Jimenita Wildlife Reserve needs to cancel guest reservations prior to the payment in full date, we will not apply the reservation fee.  If full payment has been made, Hacienda Jimenita Wildlife Reserve will refund the total amount. Hacienda Jimenita Wildlife Reserve has the right to cancel any reservation at any time as necessary. In the event of cancellation Hacienda Jimenita Wildlife Reserve will do their best to assist in finding or reserving a comparable local Hacienda if available.

***ANY VIOLATION TO THE HACIENDA JIMENITA WILDLIFE RESERVE HOUSE RULES MAY CAUSE THE CANCELATION OF THE RESERVATION WITH A PENALTY FEE OF THE 100% OF THE RESERVATION. ***SHORT TERM BOOKING POLICY

***All rates subject to change without notice. Taxes are not included (22%, $2.75 per night). Unless is specified in your package or room ***

GENERAL INFORMATION

Payment accepted with cash or credit card, we do not accept Travelers Checks. All reservations booked must be paid before the arrival.

Hacienda Jimenita Wildlife Reserve is a non-smoking Hacienda, but we do have designated areas that are permitted to smoke.

Check in Time by 3pm. Early check-in is available with an extra charge of $30 based on availability.

Check out Time by 12pm. Late check-out is available with an extra charge of $20 per hour if the room is available.

Day use is offer, however it depends on availability. Please ask our reservation department if it’s available. All rooms are non-smoking.

***PLEASE DONT FORGET TO READ THE HOSUE RULES UPON ARRIVAL***

Quiet Time - To ensure that everyone can enjoy and relax, please lower your voices between 10PM and 9AM. Enjoy the peace and quiet.

If you have questions, please contact Emilio, our reservation manager at (593)992784427 or reserves@jimenita.com.  He will be more than happy to help you.